Just two weeks after Samsung launched its new Galaxy Note 7 smartphone, the company issued a major recall following dozens of complaints the device caught on fire while charging.
While details surrounding the recall are still trickling out, we rounded up everything you need to know about the incident and how Samsung is responding.
What's the Note 7?
The Note 7, which runs on Android, is brand new to Samsung's smartphone lineup. It was announced on stage at a glitzy press conference in New York City on August 2. Devices started to ship on August 19.
At 5.7 inches, the Note 7 is Samsung's competitor to the larger-sized iPhone 6S Plus (5.5 inches). It's buzziest feature is an iris scanner that unlocks the device.
U.S. mobile networks sell the Galaxy Note 7 for at least $850.
It received strong reviews from critics out of the gate -- heralded as sleek and powerful -- but some early users noticed the screen is much more susceptible to scratches than competing smartphones.
So what happened?
Samsung issued a worldwide recall for the Note 7 due to a large-scale battery problem after 35 users complained their device caught on fire while charging.
Post-explosion photos, highlighting burnt and crisp devices, have since popped up on social media sites.
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